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Welcome to companylove.store (CompanyLove). Below, you can read the terms and conditions that govern your access to and use of the companylove.store website. By accessing and using our services, you accept that you have read, understood, and agree to the conditions described in this "Terms and Conditions" section, as well as the applicable legislation in the Republic of China.

The Terms and Conditions contained in this instrument shall apply and be deemed to form part of all acts and contracts executed or entered into through the offering and marketing systems included on this website between the users of this site and CompanyLove (which hereinafter may be referred to interchangeably as "companylove.store", "the company", "the offering company", "the provider", or "the providing company", as appropriate to the context of the text).

Acceptance of the Terms and Conditions of sale described below is a requirement for purchasing from CompanyLove's Virtual Store. In this sense, any person who conducts a transaction in CompanyLove's Virtual Store or through the telephone numbers that CompanyLove designates for this purpose, declares and acknowledges, by the mere act of making a purchase, that they know and accept each and every one of the Terms and Conditions described below. The Terms and Conditions shall be deemed known and accepted simply by purchasing products through this site.

CompanyLove reserves the right to update and/or modify the Terms and Conditions we detail below at any time, without prior notice and without notifying you. For this reason, we recommend reviewing the Terms and Conditions each time you use this website and/or conduct a transaction through this website, or through the landline or mobile phone numbers that CompanyLove designates for this purpose.

Please read these terms of use carefully. If you do not agree and do not accept these terms and conditions, it is better that you do not use this website.

1. User or Customer Registration

   To purchase products on the site, registration is necessary. You can register in the following ways:

   By completing the form that appears on the website.

   This website is aimed at people over 18 years of age. If you are younger, we suggest that a parent or guardian performs the registration so that they can accept the terms and conditions of this site.

   By registering, you accept that:

   1. You will provide basic and truthful information about yourself.

   2. You will update this information if it changes.

   3. You are over 18 years old.

      It is important to remember that you will be responsible for the truthfulness of all the information you provide to us and for maintaining the confidentiality and security of your account information. The information entered by the user into the form will be considered true, accurate, and unambiguous, and CompanyLove is exempt from any consequences generated due to false or incorrect information entered by the user. If we consider that the information you registered is false, we reserve the right to deactivate your account.

      Registered users will not have to enter their data for each subsequent purchase they make. This data will be stored in a secure location and handled in accordance with the privacy policy.

2. PASSWORD

   Once you have registered and created an account on the portal, you can access it with your registered email address and created password. This access will be personalized, confidential, and secure. You will have the possibility to change the password, for which you must follow the procedure established on the website:https://companylove.store/ .

   You will be solely responsible for maintaining the confidentiality of the email and password registered on this website; both will allow you to access your account, place orders, and obtain information about them. Said password is for personal use, and its delivery to third parties by the user exempts companylove.store from any responsibility.

   Consequently, based on the foregoing, the user agrees to be financially responsible for any type of use of this website (including use by third parties on behalf of the user; which also includes minors without restrictions who live with the user).

3. USER RIGHTS ON THIS SITE

   The user will enjoy the rights recognized by the consumer protection legislation in force in the territory of China, and additionally those granted in these terms and conditions.

   The mere visit to this website, which offers certain goods and access to certain services, does not impose any obligation on the consumer, unless they have unequivocally accepted the conditions offered by companylove.store, in the manner indicated on the website and in these Terms and Conditions.

4. PROCEDURE FOR USING THIS SITE

   In the contracts offered through this website, the offering company will inform, in an unequivocal and easily accessible manner, the steps that must be followed to enter into them.

5. COMMUNICATION CHANNELS

   Portal: companylove.store

   Inquiries/Complaints/Other: Monday to Friday from 09:30 a.m. to 5:30 p.m. through 2 channels:

   Email: nanqing0592@gmail.com

   
   

6. SERVICE AND DISPATCH HOURS

   The website's service hours will be 24 hours. That is, orders can be placed all day; however, orders will be dispatched from Monday to Friday from 09:30 a.m. to 5:30 p.m. and on Saturdays from 10:00 a.m. to 1:00 p.m. (excluding holidays).

7. PRODUCT RETURNS

   The user may only request the cancellation of the purchase and subsequent return if there is a problem with their product or order. And only if they meet the following requirements:

   The product shows no evidence of use.

   Presenting the purchase receipt/invoice.

   Provided that the products are in good condition (unopened bags, with label, sealed, undamaged packaging, etc.).

   After this, the company will proceed to issue a credit note in favor of the user for the value of the returned products. This credit note will specify its validity period for use.

8. PAYMENT METHODS THAT CAN BE USED ON THIS SITE

   The products offered on this site, unless a different form of payment is indicated for particular cases or offers of certain goods, may only be paid through the online payment method.

   Online payments are processed by a gateway (Mercado Pago), which is responsible for processing the payments, which can only be made with Visa, Mastercard, American Express, and Diners Club brand debit and credit cards. The use of credit cards will be subject to what is established in these Terms and Conditions, in relation to your issuing bank, and to what is agreed in the respective Account Opening Agreements and Credit Card Use Regulations. In case of contradiction, what is expressed in the latter instrument shall prevail. Payment with a bank debit card is subject to the terms and conditions established by the bank issuing said card.

   Regarding the bank cards accepted on this site, aspects related to them, such as issuance date, expiration, credit limit, blocks, secret code, etc., will be governed by the respective Account Opening Agreement and Use Regulations, such that companylove will have no responsibility for any of the indicated aspects. The site may indicate certain purchase conditions depending on the payment method used by the user.

   Refunds for any return, partial and/or total payment will always be made through the same payment method in which the service was contracted. In the case of credit cards, the money refund period for purchases made online will depend on the policies of the customer's card issuing bank.

   The customer, by accepting these Terms and Conditions, grants authorization for the total final amount to be canceled to be charged to the card used. The prices finalized in the purchase order will be maintained for the same products even if there are later price changes on companylove.store on the same day or any other day after the purchase order is closed.

   If the purchase process is not approved, companylove will send an email to the customer to inform them that their order has been canceled. The issuing bank of the credit card used to make the purchase request on the site should proceed with the refund of the amount according to its Policies. As an anti-fraud security measure, companylove and the contracted payment gateway may contact the customer to verify the legality of the purchase; if they cannot locate them, companylove may void said transaction (this as a security measure for the customer). In this case, the payment gateway will communicate this fact to the issuing bank of the credit card used by the customer. This process applies at any time even if the customer has received an email with confirmation of the purchase order or confirmation of payment approval.

9. FORMATION OF CONSENT IN CONTRACTS ENTERED INTO THROUGH THIS SITE

   Through this website, the company will make offers of goods, which may be accepted electronically or by phone, and using the mechanisms that the site itself offers for this purpose. companylove acceptance of an offer will be subject to the suspensive condition that companylove.store validates the transaction. Consequently, for all operations carried out on this website, confirmation and/or validation or verification by companylove.store will be an essential requirement for the formation of consent.

   To validate the transaction, while you perform the online (web) purchase process, companylove.store verifies the following:

   a) The price of the item in the order.

   b) The payment method offered by the user.

   c) If a registered user, that the data registered by the customer on the website matches that provided when accepting the offer.

   f) That there is stock of the offered product.

   Data validation is performed in real time; the website's system is built to perform validations during the purchase process. Upon completing the purchase, companylove.store displays a confirmation screen of the order and also sends an email to the account provided by the user at checkout with this information.

10. VALIDITY OF THE PRODUCTS CONTAINED ON THIS SITE

    The prices of products published on this website are valid only while they appear on it. companylove.store may modify any information, including the price, contained on this site at any time and without prior notice, until the moment a purchase request is received.