1、Shipping Policy
Shipping the products has a cost, which varies according to the shipping company selected, the city, the type of service, among others. Also, the dimensions and weights of the products will determine the final cost of shipping. Company love assumes no liability if the shipping cost calculation varies without notice. For orders whose shipment is payable, any liability in the calculation of the cost of the service is excluded, which for all purposes is only reference.
2、Guarantee Policies
Company love guarantees the correct operation of all products marketed for a period of 1 year from the date of purchase. If the product presents any defect within the first 7 (seven) working days counted from the date of purchase, this can be claimed directly to our support, along with the ticket or invoice. Evaluated and checked the fault can be replaced the damaged product or part with a new one, depending on the available stock.
3、Changes and Returns
In accordance with current legal regulations, the customer may request the return or exchange of a product, as long as it presents malfunctions in its operation, manufacturing failures or there are errors in the description of the product. It is necessary to clarify that changes or returns do not apply in the event that the product is not to the liking of the customer or this has not been compatible with him.
To apply for the change or return of a product this must be requested within a period prior to 7 calendar days from receipt of the product, additionally the following conditions must be met：
1.The product cannot be used.
2.The product nust include all its unused accessories.
3.For products returned under warranty, a report will be made to you in the first instance, in which it will be validated that the product has not been misused and that the fault is attributable to the product, if so the warranty may apply.
4.In the event that the product does not present the defect described by the customer or in its defect it is proved that there was a mishandling of it, the warranty will not apply and the customer may be charged the respective costs for revision, storage and / or transport. These costs will be reported in advance upon receipt of the product.
